Welcome to SÉRÉNÉ.
By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
SÉRÉNÉ is a premium fragrance brand offering perfumes and related products. By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a legal guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
All products displayed on the website are subject to availability. We reserve the right to:
Product descriptions, images, and pricing are provided to the best of our ability. Minor variations in packaging or appearance may occur.
All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.
We reserve the right to change pricing, offers, or introductory promotions without prior notice.
Payments must be completed through approved payment gateways available on our website. SÉRÉNÉ is not responsible for payment failures caused by third-party providers.
Delivery timelines are estimates and may vary due to location, logistics partners, or unforeseen circumstances. Delays caused by external factors are not the responsibility of SÉRÉNÉ.
Returns, replacements, or refunds are governed by our Refund & Return Policy, available separately on the website. Please review it carefully before making a purchase.
All content on this website — including logos, brand name, product names, images, text, designs, and graphics — is the exclusive property of SÉRÉNÉ.
You may not copy, reproduce, distribute, modify, or use any content for commercial or non-commercial purposes without prior written permission.
By using our website, you agree not to:
We reserve the right to restrict or terminate access for any violation.
SÉRÉNÉ shall not be liable for:
Customers are advised to review product details carefully and perform a patch test before use.
We reserve the right to suspend or terminate user accounts without notice if any activity is found to violate these Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
At SÉRÉNÉ, we take great care in ensuring the quality and authenticity of every product. Due to the nature of fragrances, we follow a strict but fair returns and refunds policy.
Perfumes are personal-use items. For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, or tampered with.
We will gladly assist you if:
To be eligible:
Once verified, we will offer a replacement or refund, as applicable.
To request a cancellation, please contact us immediately after placing the order.
Shipping charges (if any) are non-refundable, unless the return is due to our error.
Fragrance reactions vary by individual skin type. We recommend performing a patch test before regular use. SÉRÉNÉ is not liable for allergic reactions or sensitivities.
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